1. HOW DO I GET AN ESTIMATE?

> Add items to cart in Prices to calculate estimated total or complete estimate form.

> Electronic invoice also provided by staff via email after completing estimate form.

> Final estimate provided by DG staff upon arrival.

> For additional inquiries please contact DG staff.

> Email: info@drygreenmachine.com

2. HOW LONG DOES IT TAKE DRY?

> Over 80% of appointments are dry in less than 30 minutes.

> Heavily soiled areas may take 3+ hours to dry.

3. HOW LONG DOES IT TAKE TO CLEAN?

> 1 to 2 hours for most households depending on hair & soil levels.

> We can clean up to 2000 square feet per hour.

4. IS OUR CLEANING PROCESS IT SAFE?

> Yes! Call or Email for MSDS or special needs inquiries.

5. HOW DOES QUALITY COMPARE TO OTHER FORMS OF CLEANING?

> We’re perfect for light and moderately soiled carpets.

> Heavily soiled carpets will need traditional deep extraction.

6. CAN WE REMOVE PET SMELLS, STAINS AND HAIRS?

> Yes however pet treatments maybe necessary in certain cases.

7. DO WE MOVE FURNITURE?

> We do not move furniture due to liability issues.

> We typically only allot maximum of 2 hours for each household appointment.

> We strongly suggest clearing desired cleaning areas prior to our arrival.

8. ANY PRE-APPOINTMENT PREPARATIONS?

> We recommend vacuuming 24 hours before and after for best results.

> We recommend clearing desired cleaning areas prior to our arrival.

> We DO NOT accept CASH for appointments; Cash TIPS are OK.

> We DO NOT accept CHECKS for appointments; CREDIT/DEBIT ONLY.

> All on-site payments processed on company iPhone or iPad via Square Application.

9. HOW DO I SCHEDULE AN APPOINTMENT?

Visit DG Booking to schedule online.

> Households and firms must scheduled online.

> You could call or email but its really easy online.

10. INSURANCE?

> Were insured by AllState and The Hartford.

11. WHAT AREAS DO YOU SERVICE?

Visit DG Booking for current service areas.

> Certain areas may have higher minimum for service of $99 or more.

> For additional inquiries please contact staff.

> info@drygreencleaning.com

12. WHAT ARE YOUR HOURS OF OPERATION?

RESIDENTIAL, COMMERCIAL & SAME DAY SERVICE
HOURS OF OPERATION: MONDAY-FRIDAY/10AM-4PM.

> Appointments booked before 10AM or after 4PM are considered After-Hours appointments.

WEEKEND SERVICE
HOURS OF OPERATION: SATURDAY & SUNDAY/10AM-4PM.

AFTER HOURS SERVICE
HOURS OF OPERATION: MONDAY-SUNDAY/6PM-8AM.

> Appointments booked before 10AM or after 4PM are considered After-Hours appointments. 

FREE FOLLOW-UP SERVICE
HOURS OF OPERATION: MONDAY-FRIDAY/10AM-4PM.

> Schedule your FREE follow-up service now! As part of our satisfaction guarantee, our staff offers up to 2 FREE follow-up services within 2 weeks of your most recent service for all DGM programs and promotions. No questions asked--we'll be back!